FAQ

Ordering from our retail store is easy!Simply browse our online catalog and add the items you like to your cart. Once you’ve finished shopping, proceed to the checkout page. Here, you’ll need to fill in your shipping address, select your preferred payment method, and review your order details. After confirming everything is correct, click “Place Order” to complete your purchase.

All international plant orders have a minimum order value of $200. This means that the total value of the items in your cart must reach at least $200 in order to proceed with the purchase. Whether you’re interested in a single high – value plant to adorn your space or a collection of smaller items to craft a charming mini – garden, we’re here to ensure you meet this requirement. We believe this minimum order amount allows us to continue providing you with high – quality plants and excellent service.

If you can’t find the plant you want in our online store, don’t worry. Drop us a message with a description of the plant or a picture if possible. Our inventory is constantly changing, and we may have what you need in stock but not yet listed, or we can try to source it for you.

Currently, the only payment method supported on our website is PayPal. It’s a widely – recognized and secure online payment option that ensures a smooth and reliable transaction process for your retail purchases.

If you prefer to use other payment methods such as credit/debit cards (Visa, MasterCard, American Express), WeChat Pay, or Alipay, please feel free to contact us. We’ll do our best to accommodate your request and explore alternative payment arrangements.

All prices on our site are in USD (US Dollars), and regardless of the payment method, your payment will be processed securely.

Our plants are dispatched bare – root, meaning they come with their roots exposed but carefully prepared. This approach is chosen to ensure the plants’ safety during transit and to maintain their viability. Each plant is packaged with great care to protect the roots and the overall structure.

We’re really interested in how your plants fare. After you’ve planted them, please do let us know about their progress. Your feedback helps us understand how our plants adapt to different conditions and also allows us to improve our services further.

Processing Time: Generally, it takes 3 – 7 business days to process your plant order and prepare it for shipping. This involves a meticulous quality – check of each plant to ensure you receive only the healthiest specimens. Additionally, some plants may require extra time to dry properly. This drying process is crucial as it helps safeguard the plants during transit, ensuring they reach you in the best possible condition.

Delivery Time: Shipping times vary depending on your location. International shipping may take 7 – 21 days, depending on customs clearance and the destination country. Please note that unforeseen circumstances such as extreme weather or shipping carrier issues may cause delays.

1. What is the DDP shipping method?

DDP stands for “Delivered Duty Paid”. This means that we (the seller) will send the package to the destination you (the buyer) designated through a freight forwarder. During this process, we are responsible for all related costs and risks, including shipping fees, import customs clearance procedures, and payment of duties. Once the package arrives at the destination, all you need to do is to receive it. This method greatly simplifies the process for you as a buyer, while we, the seller, take on more responsibilities.

2. Why choose the DDP shipping method?

The DDP shipping method is chosen mainly to provide you with a more convenient and hassle – free shopping experience. You don’t need to worry about complex transportation, customs clearance, and tax payment issues. We will arrange for a professional freight forwarder to handle everything and directly deliver the package to your doorstep. In this way, you can receive the goods more easily, reducing many cumbersome procedures in international trade.

3. With the DDP method, what exactly does the freight forwarder do?

The freight forwarder will be responsible for the entire transportation arrangement of the package from our place to your designated location, choosing the appropriate means of transportation (such as sea freight, air freight, etc.). At the same time, they will handle all matters related to import customs clearance, including preparing various documents required for customs clearance, communicating and coordinating with the customs to ensure a smooth customs inspection. Finally, they will deliver the package to you according to the address you specified, providing door – to – door delivery service.

4. For me (the buyer), is there anything I need to pay special attention to when using the DDP method?

Although the DDP method saves you a lot of trouble, you still need to ensure that you provide us with an accurate shipping address and contact information so that the freight forwarder can deliver the package smoothly. In addition, you may need to cooperate with us or the freight forwarder to provide some information for customs clearance or identity verification when necessary. However, don’t worry. We will inform you in advance what information is needed, and we will assist you throughout the process.

5. If there are problems during transportation or customs clearance, how is the liability defined?

Under the DDP method, problems during transportation and customs clearance are mainly the responsibility of us (the seller) and the freight forwarder. If the problem is caused by the operational error of the freight forwarder or inaccurate documents provided by us, we will actively coordinate to solve it and assume the corresponding liability. But if the problem is caused by incorrect information provided by you or unforeseen external factors such as sudden changes in the policies of your country/region, we will negotiate a solution together, and you may need to give some cooperation.

6. What costs are included in the DDP method? Do I need to pay any additional fees?

The price we quoted already includes all costs under the DDP method, including shipping costs, import duties, customs clearance fees, and delivery fees. Under normal circumstances, you don’t need to pay any additional fees. However, in some special cases, such as when your country/region levies new taxes and duties temporarily and we are not aware of it in advance, you may need to bear the additional taxes. Nevertheless, we will communicate and confirm with you immediately and only proceed after your consent.

1. Force Majeure Events

• Natural DisastersEvents such as earthquakes, floods, hurricanes, or volcanic eruptions that disrupt transportation, impede customs operations, or damage the goods are regarded as force majeure. For example, if a severe earthquake occurs at the port of destination, bringing all shipping activities to a standstill and causing the goods to be detained for a long time, the seller may not be held liable for delays or potential losses, provided that they can demonstrate that these events were beyond their control.
• Political Unrest and Regulatory ChangesSudden political unrest, wars, or unforeseen and radical regulatory changes in the destination country also fall within the scope of force majeure. For instance, if a new trade embargo is unexpectedly imposed on the goods being shipped under the DDP terms by the seller, and the seller could not have reasonably foreseen this situation, they may be exempt from liability for non – delivery or additional costs resulting from the embargo.

2. Goods Damaged After Delivery

Once the goods have been delivered to the buyer at the agreed – upon destination and the buyer has accepted them, the seller’s liability for the condition of the goods generally ceases. If the goods are damaged after the buyer has taken possession, the seller is usually not liable, unless the damage can be directly traced back to the seller’s previous negligence (such as latent defects that should have been detected during pre – delivery inspection).

Yes. If you need a quarantine certificate, please get in touch with me. The cost varies due to factors like the destination country and the type of goods. I’ll give you a quote according to your order.

Facebook ID : ch076690

email: ch076690@gmail.com

whatsapp:+86 183 6779 1016

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Yes, we accept wholesale orders. Please feel free to contact me.

Facebook ID : ch076690

email: ch076690@gmail.com

whatsapp:+86 183 6779 1016

wechat: ch076690

1. Refunds within 24 Hours of Order Placement

If you wish to cancel your order and request a refund within 24 hours of placing the order, you are eligible for a 100% refund. Simply contact our customer service team, and we will process your refund promptly. Provide us with your order details, and we will initiate the refund procedure without any deductions.

2. Refunds between 24 – 48 Hours of Order Placement

Should you decide to cancel your order and seek a refund between 24 and 48 hours after placing it, a 20% processing fee will be applied. This fee is to cover the administrative and processing costs associated with your order. To request a refund, please reach out to our customer service. We will calculate the refund amount after deducting the 20% processing fee from the total order value and process the refund as soon as possible.

All refund procedures will be completed within 48 hours.

3. No Refunds after 48 Hours of Order Placement

Orders placed more than 48 hours ago are not eligible for a refund. After this time frame, the order has typically entered advanced stages of processing, including inventory allocation, packaging, or shipping preparations. Therefore, we are unable to issue a refund. We recommend that you carefully review your order details before placing an order to avoid any inconvenience.

Please note that these refund policies apply to all standard orders. In case of exceptional circumstances or product – related issues, we may review and make exceptions on a case – by – case basis. Contact our customer service team to discuss such situations.

If you have any questions regarding our refund policy, do not hesitate to contact our customer service. We are here to assist you.

It is an optional service at checkout, 10% of your subtotal. It covers dead arrival, carrier lost package and heavy transit damage if you provide complete unboxing video within 2 hours of delivery. Normal minor leaf loss are not covered. View full terms here: https://cnsucculent.com/live-arrival-guarantee/